Director of Supportive Services Full Time

Are you interested in pursuing meaningful work?  Are you interested in ending intimate
partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated
family violence program – this means we have the honor of working alongside domestic
violence victims to keep them safe and simultaneously do our part in holding offenders
accountable.  We offer flexible work-life balance and an opportunity to change the community
– and the world.  We are excited to welcome new staff into our family and to work on this
critical, life-saving mission together.

Please email Resume to Nichole Masters-Henry:  nhenry@safehaventc.org

SUMMARY
Oversees and directs the Supportive Services department including Clinical Services and Crisis
Intervention. The range of responsibilities includes: oversight for the department budget; maintaining and
establishing new collaborations and partnerships; and managing the fulfillment of all grant requirements
and programmatic expectations of agency stakeholders. The Director of Supportive Services directly
supervises the Clinical Services Coordinator who leads the team of adult and child therapist and
supervises the Crisis Intervention Coordinator who leads a team of case managers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Oversees the programs and services of the Supportive Services department including the successful
implementation of services.
Provides clinical supervision to licensed staff and interns.
Ensure clinical services are delivered meeting the standards of the State licensing board and other
governing entities.
Directly supervises program coordinators; indirectly supervises support staff and direct care staff.
Provides regular individual supervision for those directly supervised. Facilitates regular team and
department meetings.
Responsible for interviewing and hiring qualified staff; training employees; planning, assigning and
directing work; appraising performance; providing corrective action as needed, addressing complaints and resolving problems.
Develops and implements training for department staff and volunteers that includes intimate partner
violence, trauma informed care, and other proven approaches to equip team members to effectively
perform the requirements of their positions and provide quality services.
Works collaboratively with other Victim Services directors to ensure seamless delivery of
services; collaborating when necessary to ensure the success of the department.
Oversees the management of agency volunteers.
Cultivates relationships with potential agency partners. Works collaboratively with agency partners to
develop referral and other opportunities for shared services to enhance service delivery and program
success.
Develops and regularly evaluates program policies and procedures to ensure service delivery meets the
needs of the community; meets grant and governing authorities’ expectations; and remain efficient and
effective.

Represents SafeHaven of Tarrant County on community task forces and committees as assigned.
Develops and maintains metrics and reporting system for all programs.
Evaluates program outcomes and outputs; implements changes as necessary to ensure program is
fulfilling requirements.
Partners with other departments (accounting, fund development) as needed.
OTHER DUTIES
In accordance with the team philosophy of the agency, may routinely be required to carry out or assist
with other tasks in addition to the duties listed above. Act in accordance with the agency's mission
statement and goals.
SUPERVISORY RESPONSIBILITIES
Provide direct supervision to the Crisis Intervention and Clinical Services Coordinators. Provides indirect
supervision to department staff including Crisis Interventionists, Office Manages, Case Managers,
Therapists, and Volunteers.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
EDUCATION and/or EXPERIENCE
Master’s Degree in Social Work, or related field, LMSW, LPC required, LCSW preferred. Minimum 5
years experience in the field of family violence, victim services or related work. Minimum 3 years
supervisory experience required. Experience with volunteer management required. Knowledge of crisis
intervention, social work theory, professional counseling, and ethics required.
LANGUAGE SKILLS
Ability to read, and interpret documents such as operating manuals and professional journals. Ability to
write routine reports, correspondence and appropriate notes. Ability to speak effectively before groups of
clients and community members. Bilingual in English/Spanish preferred.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Current Texas Driver’s License and proof of current auto liability insurance required. Ability to drive day
and nighttime hours required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. Frequent prolonged sitting,

walking, stooping, standing, stair-climbing and lifting of up to 20 pounds. Must be able to drive day time
and night time hours.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Frequent exposure to communicable diseases. Occasional exposure to clients with addiction or
psychiatric disorders.
Frequent appearance in public legal facilities such as police departments, court houses, hospitals, clinics
and therefore some contact with victims’ perpetrators of abuse.

OUR AGENCY HAS A VACCINATION MANDATE AND REQUIRES ALL NEW HIRES TO BE
VACCINATED FOR COVID-19. WE ARE ALSO AN EQUAL OPPORTUNITY EMPLOYER
AND REASONABLE ACCOMMODATIONS WILL BE CONSIDERED FOR VALID MEDICAL
OR RELIGIOUS EXEMPTIONS. DETAILS ON THE VACCINATION MANDATE AS WELL
AS POSSIBLE ACCOMMODATIONS CAN BE PROVIDED BY HUMAN RESOURCES.